Customer Service & Support
We are here to help! Please use the form below to get help with current or past orders. Also, see answers to some frequently asked questions below the form.
Frequently Asked Questions
General Swimming Pool Questions
How many gallons of water does my swimming pool hold?
|Above Ground Pool Sizes
|52 Inches Deep
|54 Inches Deep
|10ft x 15ft Oval
|12ft x 18ft Oval
|12ft x 24ft Oval
|15ft x 30ft Oval
|18ft x 33ft Oval
Can I run my pool pump on an outside extension cord?
No. Please consult with an electrician for help with outdoor wiring and/or adding circuits to run your pool equipment.
Is it okay to sit or stand on the pool ledge?
No, please do not sit or stand on the pool top seats/ledges. All manufacturer's recommend that you do not sit, stand or jump from the ledge of the pool.
Do you install or can you recommend installers throughout the country?
We do not do any installations or pool service. We also do not have relationships with installers in other areas to refer you to. Our customers generally hire a local contractor or sometimes do the install themselves.
Website Ordering Questions
Do you offer military, veteran or senior discounts?
At this time we do not offer any additional discounts. Occasionally we may have specials and sales with promo code offers. Sign up to our newsletter to get informed first when we do.
Pool Liner Questions
My overlap liner says 48"/52" on the box, but the pool I ordered has a 54" wall.
All overlap liners are designed to fit 48", 52" or 54" pool walls. There is plenty of extra material on all liners to meet the maximum wall height of 54" in the pool industry.
What are some tips for installing an above ground pool liner?
Make sure you are installing the liner on a hot, sunny day. The liner needs to be warmed up in the sun to stretch properly, making the installation process much easier.
Can I drain my above ground pool to clean the liner?
Once the liner is installed, you need to fill the pool immediately and maintain water in it at all times. You should only drain the pool if you are replacing the liner.