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WHAT DO I DO TO TRACE OR WHEN I RECEIVE MY SHIPMENT?
THANK YOU FOR YOUR PURCHASE! IT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE FOLLOWING INSTRUCTIONS AND RECOMMENDATIONS.
YOU WILL RECEIVE AN EMAIL THE DAY YOUR POOL SHIPS THAT WILL INCLUDE THE TRACKNG NUMBER AND CARRIER INFORMATION.
WHEN YOU RECEIVE YOUR POOL, INSPECT THE PACKAGING BEFORE SIGNING THE DELIVERY PAPERS PROVIDED BY THE TRUCKING FIRM.
IF YOU NOTICE ANY TORN OR DAMAGED BOXED, PLEASE NOTE IT ON THE SHPMENT RECEIPT AS “VISUAL DAMAGE” AND TAKE A PICTURE OF THE DAMAGE, AND ALSO HAVE THE DRIVER SIGN AND KEEP A COPY OF THE PAPERS PROVICED BY THE DRIVER<PLEASE!
DO NOT REFUSE THE SHPMENT UNLESS YOU CALL CUSTOMER SERVICE AT 1-888-GET-POOL AND YOU ARE INSTRUCTED TO DUE SO!
CALL FROM 9 :00 AM to 4:30 PM EST MONDAY-FRIDAY ASK FOR CUSTOMER SERVICE AND THEY WILL ASSIST YOU FOR SHIPPING QUESTIONS 1-888-GET-POOL
DO NOT CALL ON SATURDAY OR SUNDAY, CUSTOMER SERVICE FOR DAMAGED FREIGHT IS CLOSED ON THE WEEKENDS!
